A number of customers have called saying that they have had emails from Paypal which look suspicious. There are some fairly convincing scams around at the moment so it is well advised to take care when responding to them or following any links in an email that supposedly comes from PayPal. There are however some steps that you can take to reduce the chances of getting caught by these fraudsters.
Faked sender email address
Fraudsters can easily fake the “friendly name” in the sender’s email address. For example, an email can appear to be from “PayPal” but actually be from firstname.lastname@example.org.
Some email clients make it hard to see the real name. But if you mouse over the friendly name, right clcik on the senders email address or click “Reply,” you should be able to see the full email address of the sender. Sophisticated fraudsters can fake the entire name to look like a legitimate sender, so be careful.
Though verifying a correct sender address is important, it’s not enough. It’s important to look at the entire email. When you check your account, always enter “www.PayPal.com” into your browser. Don’t click on a link in an email.
An email from PayPal won’t:
- Ask you for sensitive information like your password, bank account, or credit card.
- Contain any attachments or ask you to download or install any software.
Here are some common scams where fraudsters use spoofed emails:
“Your account is about to be suspended.” Many fraudsters send spoofed emails warning that an account is about to be suspended, and that the account holder must enter their password in a spoofed webpage. Be careful; PayPal will never ask you to enter your password unless you are on the login page. Report any suspect email by forwarding it to email@example.com. This can help keep you secure.
If you are selling something on-line on eBay or any other auction site some fraudsters may try to trick you into thinking that you’ve received a payment by sending a message with the subject “You’ve been paid.”. Before you ship anything, log into your PayPal account and check that you were actually paid.
“You have been paid too much.” Fraudsters may try to convince you that you’ve been paid more than you were owed. For example, a spoofed email says that you’ve been paid £500 for a camera you listed at £300. The sender asks you to ship the camera in addition to the extra £200 you were “paid” by mistake. Don’t fall for it! Simply log into your PayPal account and check that you were paid before sending anything.
If you have any concerns or would like me to check an email or link for you then please get in touch at: firstname.lastname@example.org