I think that without doubt the biggest issue that I see when visiting customers relates to passwords. This week for example I’ve had to recover at least 5 users passwords and it’s still only Wednesday!
The problem is that we need passwords for most activities online, and all too often the password is set up using “something that I’m sure I’ll remember” but all too often it is not remembered. Set up a few in that way and I challenge anyone to recall which one is which. If you don’t know your password then they are usually (but not always) ways to recover or reset it, see later in this article.