The Internet Of Things
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Tablet for elderly communications

Technology for an ageing population

The target markets for the latest technology and gadgets, including the iPhone seems to be aimed mainly at that magic 18-35 demographic. However, if you take a look around you, you’ll see there are lots of people over 35 using an iPhone or an iPad. I’m sure we all have friends or relatives well into their 60s, 70s or even 80s who can’t live without either of those gadgets (despite what they may say!).
If technology is to make a real impact, then it must be helpful without being complicated or intrusive. It also needs to work together with existing devices (phones, hearing aids, hearing aid loops etc) and be reliable. These are key factors and are being addressed.

Advice for selecting a new laptop

One of the most frequent questions we get is from customers looking to upgrade from an old desktop to a new machine, usually a laptop.
In this article we will look at the hardware and basic operating system. Additional optional software will be covered in another article to follow.

There are so many options and variations that this can be a daunting task, especially if you’re not familiar with the jargon and specifications and what they actually mean in terms of what you get for your money!

Computer Support Phone Scammers

Although not a new threat it is worth revisiting the issue of bogus support calls since many of our customers have received them and the callers can be very persuasive.

Typically the caller will claim to be either from Microsoft Support or maybe from your Internet Service Provider (ISP) e.g. TalkTalk, BT, Plusnet etc.

“Phishing” & “Vishing”

‘Phishing’: This is where people receive emails directing them to a website where they are asked to provide confidential, personal or financial information. Whilst these emails may appear to come from a legitimate site, these emails are designed to steal your personal information which can then be used to access your accounts. This is known as ‘phishing’

General precautions to minimise the risk of being scammed or getting a virus infection online

I would like highlight some security issues that have been seen by a number of people in recent days and weeks. The most damaging is a virus which encrypts your documents and pictures and makes them unreadable. This attack is almost impossible to recover from so you should be extra vigilant and take the necessary steps to firstly back up all of your important documents and pictures to an external USB drive or hard disk, and secondly be cautious when opening emails and especially attachments.

Below are the steps that you can take to minimise the impact and risk of your PC or laptop becoming infected and losing your documents and pictures:

How to reset Windows update

Occasionally you may find that Windows cannot perform automatic or manual updates. This may happen afer an update or after an unexpected event such as a power failure.  In any event, it is important to keep your PC up to date with the latest revisions from Microsoft.  The following instructions will enable you to perform the most common repairs to Windows update.